Customer Service Coordinator I

Computer Task Group, Inc • Tarboro, NC

18h • Onsite

About The Position

Join a high-performing customer operations team as a Customer Service Coordinator I, serving as the first point of contact for a large North American customer base. This role is ideal for candidates with strong call center experience who thrive in fast-paced, high-volume environments and excel at multitasking across systems while delivering exceptional customer service.

Requirements

• 2+ years of customer service experience (call center preferred)
• Strong ability to multitask across multiple computer systems
• Excellent communication skills (verbal and written)
• Proven ability to work in a high-volume, fast-paced environment
• Detail-oriented with strong problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Typing speed of ~50 WPM

Nice To Haves

• Experience with Salesforce or other CRM systems
• Experience with order management/ERP systems (e.g., PeopleSoft or similar)
• Background in life sciences or related industry

Responsibilities

• Handle high-volume inbound calls and emails related to orders, inquiries, and issue resolution
• Perform accurate order entry and order management across a large customer base
• Manage and resolve cases using CRM tools (e.g., Salesforce or similar)
• Provide timely information on pricing, inventory, shipping, and product details
• Troubleshoot customer issues and initiate corrective actions independently
• Partner cross-functionally with internal teams to resolve inquiries efficiently
• Maintain accurate customer account data and ensure timely follow-up on all requests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees