Dispatcher

WM Henderson•Philadelphia, PA

2d•Onsite

About The Position

WM Henderson, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/Dispatcher to join their team at their Broomall, PA office. Various shifts are available. The company values its associates as their most important resource, providing the sole source for meeting customer needs. They set high standards for job qualification and performance, offering training in a positive environment for skill growth. The ideal candidate will have a positive attitude, a smile in their voice, and a willingness to help, as the company prides itself on customer service. This position involves scheduling and dispatching HVAC Service and Plumbing Technicians, optimizing routes, handling incoming calls from existing customers, and ensuring accurate ticket information. It also includes managing parts orders and scheduling installations. The company offers a fun, family-oriented work environment where effort is recognized and appreciated, valuing each customer and employee, and fostering teamwork. Employees are given opportunities for professional, personal, and financial growth.

Requirements

A minimum of two years office/customer service experience
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer service attitude
Able to plan and schedule work rather than just react
Able to "think on your feet" to provide customers with needed information for their specific installation or repair
Ability to work as part of a team
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software