Dispatcher

WM Henderson•West Chester, PA

2d•Onsite

About The Position

WM Henderson, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/Dispatcher to join their team at their Broomall, PA office. The company values its associates as their most important resource, providing training in a positive environment for skill growth. The role requires a positive attitude, a smile in your voice, and a willingness to help customers. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians, optimizing routes, answering incoming phone calls from existing customers, providing exceptional customer service, and ensuring all ticket information is correctly entered. Additional responsibilities include creating dispatch numbers for parts, following up on orders, and scheduling part installations. The company offers a fun, family-oriented work environment where effort is recognized, and provides opportunities for professional, personal, and financial growth. They pride themselves on valuing each customer and employee, with a commitment to exceptional service through strong teamwork.

Requirements

A minimum of two years office/customer service experience
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer service attitude
Able to plan and schedule work rather than just react
Able to "think on your feet" to provide customers with needed information for their specific installation or repair
Ability to work as part of a team
Strong computer skills with a good knowledge of Microsoft office
Ability to learn customer service management and scheduling / dispatch software