Customer Service Coordinator (Bilingual)

Bento Sushi•Richmond Hill, ON

97d•Onsite

About The Position

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. Location Ontario Food Factory: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9 | Monday to Friday (In-person) | Shift start time: 7:30 am / 8:30 am, weekly rotation

Requirements

Minimum 1 year customer service experience (retail or call center).
Excellent communication skills, both written and oral, in French and English.
Good computer skills and experience with MS Office tools.
Must be self-motivated, well organized, and able to multitask.

Nice To Haves

A college diploma is an asset.
Experience in the JustFood ERP system is an asset.
previous experience working as a; customer support, client service, order desk, Sales order coordinator.

Responsibilities

The Customer Service Coordinator is responsible for taking and processing orders, as well as maintaining a relationship with our customers to maximize and increase frequency of sales.
Receive orders or adjustments by phone and email, then enter them into JustFoods ERP for processing.
Provide courteous and efficient customer service in English and French, to existing and potential clients from the initial contact to set up accounts, to handling inquiries regarding pre- or post-sales issues. Transfer any customer escalations to the appropriate department or supervisor.
Support daily production planning and distribution of our products by generating production reports, route reports and sales invoices for appropriate department leads.
Contact inactive accounts to try to initiate sales once again.
Advise customers of changes to orders or delays in delivery due to holiday closures, weather, traffic, etc.
Basic administrative duties like filing, scanning, photocopying, etc.