Customer Service Coordinator / Administrative Assistant

Gene Ptacek & Son Fire Equipment•Brooklyn, NY

4d•Onsite

About The Position

Customer Service Coordinator / Administrative Assistant Gene Ptacek & Son Fire Equipment (GPS Fire) is looking for a dependable, organized, and customer-focused Customer Service Coordinator / Administrative Assistant to join our team! This position is ideal for someone who enjoys helping customers, coordinating information, staying organized, and providing administrative support to a busy office. The successful candidate will be professional, detail-oriented, and able to effectively manage multiple priorities while providing excellent customer service.

Requirements

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Professional and friendly demeanor.
Excellent organizational skills and attention to detail.
Strong time-management skills with the ability to prioritize competing responsibilities.
Ability to communicate effectively with customers, vendors, and coworkers.
Basic math skills and comfort working with different types of data.
Strong problem-solving and analytical skills.
Ability to work independently while also contributing as part of a team.
High school diploma or equivalent.
Comfortable using basic office equipment.

Nice To Haves

Prior customer service or administrative experience preferred.
Prior accounts receivable, billing, or collections experience is a plus.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint, preferred.

Responsibilities

Serve as a primary point of contact for customers, vendors, and visitors by phone and in person.
Answer and direct calls using a multi-line telephone system and provide accurate information to callers.
Take detailed messages and ensure appropriate follow-up.
Provide professional and friendly customer service while addressing customer questions and requests.
Coordinate customer communications, correspondence, mailings, and events as needed.
Provide administrative support to management and other departments.
Prepare, process, and maintain documents, reports, and other office records.
Enter, process, and verify information, including customer and quote data.
Maintain accurate electronic and paper records.
Process customer payments using the company's payment platform.
Lead collections activities and follow up with customers regarding outstanding balances.
Provide administrative and data-entry support to Accounts Receivable/Billing.
Maintain office supplies and lunchroom inventory.
Keep office phone lists and other administrative records updated.
Assist with filing and general office organization.
Work with other departments to provide administrative and customer service support as needed.
Perform other duties as assigned.