Customer Service/Contract Administrator (Finance Department)
About The Position
Toyota of Orlando is currently seeking energetic, detailed, self-motivated and goal oriented individuals to join their growing Customer Service Delivery department. The Customer Service/Contracts Administrator is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork according to the company’s policy and procedures while achieving a high level of customer satisfaction. They will also familiarize the customer with the controls of the new vehicle and physically deliver vehicle at the end of the Sales process.
Requirements
- Outstanding written and verbal communication skills
- Ability to read and comprehend instructions and information
- Ability to work evenings until 10:00PM, including the last deal of the day
- Ability to work weekends as business needs dictate
- Ability to work in a fast-paced environment
- Professional and dedicated
- Must know how to work in a team environment
Nice To Haves
- Bi-lingual candidates are a plus!
- Prior assistant finance manager experience preferred
- Experience with the Reynolds and Reynolds system preferred
Responsibilities
- Establish and maintain good working relationships with team members and customers
- Present all legal and financial documents to customers
- Check all paperwork for correct title, lien information, and taxes
- Responsible for verifying insurance with customers agents, obtain deposits, verify trade payoffs
- Maintain high ethical standards in daily activities
- Review daily funding delays, complete bank stipulations in a timely manner ensuring expedited funding payments
- Ensure paperwork is legal, compliant and complete without flaw
- Guarantees overall customer satisfaction
- Responsible for following online review acquisition process and maintaining the goals set by the department/dealership
- Establish and meet monthly objectives
- Responsible for product knowledge for vehicle delivery to each customer
Benefits
- Paid training
- 5-day work week
- Paid-time off
- Competitive benefit package including Medical/Dental/Life Insurance and 401K
- Employee discounts
- Career path and management program available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
