Customer Service Consultant, Full Time, First Shift

UC Health • Cincinnati, OH

8d • Onsite

About The Position

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Requirements

• Manage patient and family complaints from intake through resolution.
• Collaborate closely with department leaders to address concerns, improve communication, and ensure compliance with Ohio Department of Health and Joint Commission for Accreditation regulatory standards for documentation, follow up and reporting.
• Lead the coordination, documentation, investigation, and resolution of complaints.
• Collaborate across the organization to ensure compliance with regulatory standards and advance service excellence initiatives.
• Proactively identify issues related to care delivery, patient rights, and access to services, supporting a culture of service excellence and continuous improvement.

Responsibilities

• Manage patient and family complaints from intake through resolution.
• Collaborate closely with department leaders to address concerns, improve communication, and ensure compliance with Ohio Department of Health and Joint Commission for Accreditation regulatory standards for documentation, follow up and reporting.
• Lead the coordination, documentation, investigation, and resolution of complaints.
• Collaborate across the organization to ensure compliance with regulatory standards and advance service excellence initiatives.
• Proactively identify issues related to care delivery, patient rights, and access to services, supporting a culture of service excellence and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed