Customer Service & Collections Representative
About The Position
Physicians Independent Management Services, Inc. (PIMS) is currently looking to hire a bilingual (English-Spanish) Customer Service & Collections Specialist. The primary job function is to make outbound and receive inbound calls for the purpose of collecting open medical balances. Functions include: Taking inbound calls from patients to discuss their account balance, processing payments, offering discounts/settlements as necessary, or setting up payment plans. Duties may also include updating and rebilling insurance claims or referring accounts to appropriate internal departments.
Requirements
- Bilingual (English and Spanish speaking is required)
- Knowledge of Business Office Procedures.
- Strong computer skills.
- Comprehension of EOBs and standard medical documentation.
- Great phone manners and emotional intelligence skills.
- Ability to work both independently and as a team member.
- 1-year call center or collections experience required
- Excellent attendance
Nice To Haves
- 2 years of experience collecting in a call center or healthcare environment dealing specifically with patient/consumer collections.
- Medical and remittance/ EOB terminology and familiarity are a plus.
Responsibilities
- Make outbound and receive inbound calls for the purpose of collecting open medical balances.
- Take inbound calls from patients to discuss their account balance.
- Process payments.
- Offer discounts/settlements as necessary.
- Set up payment plans.
- Update and rebill insurance claims.
- Refer accounts to appropriate internal departments.
Benefits
- NO-COST-TO-YOU MEDICAL PLAN
- Dental
- Vision
- 401k
- Long-term disability
- Short-term disability
- Generous holiday
- Paid Time Off (PTO) provided in your first year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
