Customer Service Collections Associate (Paid Training + Remote Option After KPIs)

Crafted Staff•Harrisburg, PA

42d•Hybrid

About The Position

This is a customer service call center job where you’ll help consumers resolve past-due accounts through respectful, solutions-based conversations. We are a professional accounts receivable management company committed to treating consumers with respect while delivering results. Our team is built on professionalism, clear communication, and doing the right thing—especially during tough conversations.

Requirements

Strong communication skills and comfort speaking on the phone
Customer service mindset—able to be firm, fair, and respectful
Basic computer skills (able to navigate multiple screens/systems)
Strong attention to detail and accurate documentation
Ability to handle sensitive conversations and maintain confidentiality
Reliable attendance and punctuality

Nice To Haves

6+ months in customer service, call center, collections, accounts receivable, or financial services
Bilingual skills a plus

Responsibilities

Handle inbound and outbound calls about account balances and payment options
Provide a positive customer experience while staying confident and professional
Set up payment arrangements within approved guidelines
Answer questions, handle basic disputes, and route requests appropriately
Accurately document account activity in internal systems
Meet expectations for call quality, productivity, and KPIs
Follow company policies and compliance requirements, including FDCPA and related regulations