Customer Service/Collection Agent - HVC 06.01.2026 CF

CBE Companies • Cedar Falls, IA

2d • Onsite

About The Position

As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment. CBE provides 3 weeks paid training and supports you every step of the way! Strong Belief in Promote from Within (Your New Career is up to you). CBE Companies has a long history of successful debt recovery for the nation’s largest private-sector and government contracts. With industry-leading recoveries and customer satisfaction scores exceeding 99%, CBE’s purpose and mission is to connect people to solutions.

Requirements

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes

Nice To Haves

• customer service experience preferred

Responsibilities

• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Benefits

• FLEXIBLE SCHEDULES AVAILABLE
• Competitive Pay
• Benefits
• earn Commission
• 3 weeks paid training
• Day shift available for full-time work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED