US-Lufkin-Customer Service Clerk

Stella-Jones • Lufkin, TX

1d • Onsite

About The Position

Stella-Jones is seeking a Customer Service Clerk for its Lufkin, Texas facility. This clerical support role provides order-processing assistance to the Customer Service team to help deliver a high level of service. The position supports sales order entry and review, customer and sales data processing, customer documentation, invoicing, reporting, and general administrative work. The role also contributes to the company safety program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

• High school diploma.
• Three to six months of related experience and/or training; previous clerical support experience.
• Advanced proficiency in Microsoft Suite.
• Strong organizational skills, a proactive attitude, and exceptional attention to detail.
• Ability to multitask and work under deadline pressure.
• Ability to work in a team environment and interface interdepartmentally.

Responsibilities

• Accurately enter and review sales orders within 24 hours.
• Input customer and sales data into the processing system according to company procedures.
• Ensure required paperwork is filed in customer folders in accordance with department policy.
• Provide backup coverage for Account Representatives and Specialists.
• Assist with special projects and reporting as assigned.
• Support customer invoicing, freight invoicing, and matching records for payment.
• Develop and maintain detailed written desk instructions covering major responsibilities.
• Perform additional clerical duties, which may include mail distribution, filing, and general administrative tasks.
• Participate in and contribute to the company safety program.
• Perform other related duties as assigned.

Benefits

• Comprehensive benefits package with three medical plans to choose from.
• Company-paid dental and vision coverage.
• Company-paid life insurance and Accidental Death & Dismemberment policies.
• Company-paid long-term disability coverage.
• Access to an employee assistance program.
• Competitive compensation.
• Annual bonus program opportunity.
• 401(k) savings plan with company match of 150% on the first 4% deferred.
• Two weeks of paid vacation and nine holidays.
• Career advancement opportunities.
• Ability to purchase company stock.
• Employment with a company designated as an essential workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED