Customer Service Clerk

Old Dominion Freight Line•Orange, CA

3d•$21 - $26•Onsite

About The Position

This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment. Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture.

Requirements

High School diploma or equivalent preferred
1 year of customer service experience, preferably in the transportation industry
Strong attention to detail
Excellent written and verbal communication skills
Proficiency with Microsoft Office
AS400 experience preferred
Ability to handle multiple request and priorities in as fast-paced environment
Demonstrated aptitude for quickly learning new systems and processes

Responsibilities

Answer phones and respond to emails in a courteous and timely manner
Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
Respond to customer issues and questions in a timely manner
Provide Service 2.OD to internal and external customers
As needed, may assist with general office duties such as mailing, filing and copying
Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system

Benefits

Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
15 Days Paid Time Off (includes vacation and state Sick Leave)
9 Paid Holidays including a birthday holiday
Tuition Reimbursement for Drivers and Technicians
Training and growth opportunities to build a career
Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers