CSJ 2026 - Customer Service Clerk
About The Position
Penny Appeal Canada is a humanitarian organization dedicated to transforming the lives of vulnerable individuals and communities across Canada and around the world. Through sustainable development projects, emergency relief efforts, and advocacy campaigns, we aim to alleviate poverty, provide access to education and healthcare, and empower marginalized groups to build brighter futures. Penny Appeal Canada is seeking a motivated, committed, and engaging individual to join our team as a Customer Service Clerk under the 2026 Canada Summer Jobs program. This role offers an excellent opportunity to gain hands-on experience in donor relations and customer service within the non-profit sector while supporting the organization’s mission. The Customer Service Clerk will work closely with the Donor Care Team to engage in meaningful conversations with donors, provide exceptional customer service, and support fundraising efforts. The ideal candidate is personable, detail-oriented, and passionate about building relationships and communicating impact.
Requirements
- Post-secondary education required
- Minimum 1–2 years of customer service or administrative experience
- Strong English communication skills (written and verbal)
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Ability to follow instructions with minimal supervision
- Access to an updated computer with a camera and headset for calls and virtual meetings
- Dedicated, quiet, and private home office space
- Reliable high-speed internet connection (satellite internet is not compatible)
- Must be a Canadian citizen, permanent resident, or a person granted refugee protection under the Immigration and Refugee Protection Act (international students are not eligible).
Nice To Haves
- Previous sales or fundraising experience is an asset
- Bilingual proficiency is an asset
- Experience with digital platforms such as Google Workspace, Asana, CRM systems, VOIP dialers, and live chat tools is an asset
- Previous non-profit experience (including volunteer work) is preferred but not required
- Strong organizational skills with attention to detail
- Previous remote work experience is an asset
Responsibilities
- Develop a strong understanding of all Penny Appeal Canada programs to effectively respond to donor inquiries via phone, chat, and email
- Maintain punctuality for assigned shifts and communicate regularly with the Donor Care Manager
- Clearly articulate the impact of donor contributions and stay informed on FAQs, campaigns, social media, and internal communications
- Conduct warm and cold outreach calls to donors while following approved scripts
- Build and maintain relationships with donors through professional and accurate communication across multiple channels
- Utilize tools such as Google Workspace, Slack, Asana, and CRM systems (including Raiser’s Edge) with strong attention to detail
- Respond to internal and external communications in a timely, professional, and courteous manner
- Update and maintain donor records within CRM systems and other administrative platforms
- Create, assign, and manage daily tasks through Asana in collaboration with internal teams
- Navigate internal systems to update notes, track interactions, and process donor contributions
- Support fundraising efforts by making donation asks aligned with campaign goals and KPIs
- Follow all standard operating procedures (SOPs) and organizational guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
