Customer Service Chat Team Representative

etrailer • Wentzville, MO

5d • Onsite

About The Position

Join our growing team at etrailer.com as a Customer Service Chat Representative! We are dedicated to guiding our customers on their journeys, whether it's camping, traveling, towing, or any other adventure. Our Customer Service team is the heartbeat of our company, and we rely on you to create personalized experiences at every step of the journey. This is an entry-level, full-time position located in Wentzville, MO.

Requirements

• Passionate about helping others and providing top-notch service.
• Enthusiastic about the outdoors—camping, traveling, towing, trailers, or any adventure!
• A team player who enjoys collaborating and learning.
• Eager to grow and develop both personally and professionally.

Responsibilities

• Communicate with customers via chat to assist with a range of inquiries and provide personalized solutions.
• Establish lasting relationships with customers, ensuring every chat is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
• Work with computers and a variety of tools to process orders, track customer details, and enhance the customer’s experience.
• Partner with teammates to solve challenges, improve processes, and ensure every customer feels valued and heard.
• Continuously seek out opportunities to improve your role, refine your product knowledge, and enhance the customer experience.
• Take responsibility for ensuring every interaction is positive and memorable for our customers.

Benefits

• Starting at $18/hour with opportunities for growth.
• Continuous hands-on training, collaboration, and a Peer Mentor program.
• Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
• Paid holidays
• Paid vacations
• 401k matching
• Medical
• Vision
• Dental

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed