Customer Service CFS Associate

Transmaritime•Laredo, TX

12d•Onsite

About The Position

This role involves verifying and maintaining records for incoming and outgoing shipments, preparing items for shipment, and processing information from various sources. The associate will resolve inconsistencies, review data for errors, and request further information when documents are incomplete. Key tasks include entering data into specific formats, preparing shipping documents, maintaining inventory, and utilizing technology to track goods. The role also requires deciphering and digitizing information, reporting defective materials, double-checking system data, accessing online systems for data entry, and ensuring timely completion of assignments. Adherence to safety protocols and promoting a safety-aware culture are also essential.

Requirements

Ability to verify and keep records on incoming and outgoing shipments.
Skill in preparing items for shipment.
Proficiency in comparing identifying information and counts, weighs, or measures items.
Ability to verify information against bills of lading, invoices, orders, or other records.
Experience in processing information from different departments and customers.
Ability to resolve inconsistencies and review data for errors using standard data entry procedures.
Skill in requesting further information for incomplete documents.
Proficiency in entering information into specific document formats (electronic or handwritten).
Ability to prepare shipping documents, including bills of lading and manifests.
Experience in maintaining inventory of shipments/cargo on-hand in the warehouse.
Proficiency in using computer or necessary technology gadgets to track goods.
Ability to decipher handwriting and faded text and transform into digital or electronic data.
Skill in reporting defective materials or questionable conditions to a supervisor.
Ability to double-check system information for errors or duplicate information.
Experience accessing online browser-based systems for online data entry.
Ability to ensure completion of data entry assignments within prescribed timeframes.
Proficiency in inputting data into computer programs.
Knowledge of and adherence to all safety protocols and procedures.
Understanding of proper operation of equipment, use of personal protective equipment (PPE), and safe handling practices.

Nice To Haves

Ability to direct others in preparing outgoing and receiving incoming shipments.

Responsibilities

Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment by comparing identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
May direct others in preparing outgoing and receiving incoming shipments.
Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures.
Requests further information for documents that are deemed incomplete.
Enters information into specific document formats received electronically or hand-written pages or figures contained in printed files.
Prepares all shipping documents, which includes bills of lading and manifests by entering them into the prescribed system software.
Maintains inventory of shipments / cargo on-hand in the warehouse.
Performs all computer or necessary technology gadgets necessary to track various aspects of goods.
Deciphers sloppy handwriting, faded text and transforms into digital or electronic data information.
Reports defective materials or questionable conditions to the department supervisor.
Double checks system information for errors or duplicate information before submitting or transmitting most especially reports being sent to our customers.
Accesses online browser-based systems for online data entry.
Ensures completion of data entry assignment within prescribed timeframes.
Inputs all types of data into computer programs to store the information for future use.
Adheres to all safety protocols and procedures, including proper operation of equipment, use of personal protective equipment (PPE), and safe handling practices.
Promotes a culture of safety awareness among team members.