Customer Service CFS Associate
About The Position
This role is responsible for managing outgoing shipments, ensuring merchandise is correct and in as-ordered condition within the Imex4 – Imexnet System. The associate will maintain detailed records of freight, including destination, weight, and charges, often utilizing automated and computerized systems. Key duties involve coordinating with the Transportation Dispatcher Associate for shipping and delivery arrangements, verifying information, operating data entry software like Imexnet, and preparing necessary documents. The position also requires processing information from various departments and customers, resolving data inconsistencies, and reviewing for errors. Requesting further information for incomplete documents, correcting and deleting unnecessary data, and combining information from multiple sources are also part of the role. The associate will access online browser-based systems, scan documents for input into management systems, and maintain comprehensive records of all shipments. Collaboration with Billing Associates for invoice processing and discrepancy resolution, analyzing inventory reports for cargo compliance, and expediting the order life cycle to meet KPIs are essential. The role involves ensuring shipment charges are processed correctly through approved payment methods and working with Payables Associates for vendor cost processing. Additionally, the associate will utilize web-based resources to notify customers of cargo status and coordinate with internal teams for smooth receiving/shipping operations. Any other tasks as required by the Customer Service Supervisor/Manager will also be part of the responsibilities.
Requirements
- Experience with Imex4 – Imexnet System.
- Proficiency in operating data entry software.
- Ability to verify information and prepare documents.
- Skills in resolving data inconsistencies and reviewing for errors.
- Experience with online browser-based systems.
- Ability to scan documents for data input.
- Experience maintaining records of shipments.
- Familiarity with processing invoices and resolving discrepancies.
- Ability to analyze inventory reports.
- Experience expediting order life cycles.
- Knowledge of payment processing methods (Cargo Sprint, Pay Cargo, credit, checks).
- Experience working with payables and providing relevant data/documentation.
- Proficiency in using web-based resources and company systems.
- Strong coordination skills with various internal teams.
Responsibilities
- Responsible for outgoing shipments, ensuring merchandise is correct and in as-ordered condition in the Imex4 – Imexnet System.
- Keep records on the destination, weight, and charges on all incoming and outgoing freight, checking rate charges by means of rate charts.
- Contact the Transportation Dispatcher Associate to make arrangements and to issue instructions for shipping and delivery of materials.
- Verify information, operate data entry software such as Imexnet and prepare documents.
- Process information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures.
- Request further information for documents that are deemed incomplete.
- Verify, correct, delete unnecessary data, or combine data from several sources before entering into the system.
- Access online browser-based systems as per customer requirements and other affiliated Business entities.
- Scan photos, blueprints and other documents for data input into document management systems such as Imex4-Imexnet System.
- Maintain records of all outgoing and incoming shipments from and to the warehouse.
- Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies.
- Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times.
- Oversee and expedite the order life cycle of shipments to meet and exceed department KPI’s.
- Ensure shipment charges are processed through company-approved forms of payment such as Cargo Sprint, Pay Cargo, credit, and checks.
- Work with Payables Associates on providing relevant data and documentation for vendor cost processing.
- Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/or containers.
- Coordinate with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers.
- Perform any other task as required by the Customer Service Supervisor / Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
