Customer Service Center Representative
About The Position
Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. Taylor Corporation is looking for a Customer Service Representative in our North Mankato-MN facility. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Requirements
- High school diploma or equivalent
- 1+ years of experience in customer service or a related field
- Excellent verbal and written communication skills with a professional and courteous demeanor
- Strong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectively
- Proficient computer skills, including experience with Microsoft Office
- Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines
- Ability to work both independently and collaboratively in a team environment
- Adaptability to shifting priorities and willingness to learn new systems and product lines
Nice To Haves
- Familiarity with print terminology and production processes
- Basic understanding of graphic file formats (e.g., PDF, EPS, JPEG) and how they relate to print quality
- Experience working with B2B accounts or dealer networks
Responsibilities
- Managing all customer communications—both written and verbal—in a professional, proactive, and efficient manner
- Answering questions and providing guidance on product options, pricing, order status, and custom order details
- Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion
- Collaborating with various internal departments to meet customer needs and ensure a seamless experience
- Building and maintaining strong relationships through consistent follow-up and regular communication
- Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions
- Working independently and within a team to consistently deliver an exceptional customer experience
Benefits
- Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
