Customer Service Center Representative

Taylor Corporation • North Mankato, MN

9d • $16 - $20 • Onsite

About The Position

Taylor Corporation is looking for a Customer Service Representative in our North Mankato-MN facility. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

• High school diploma or equivalent
• 1+ years of experience in customer service or a related field
• Excellent verbal and written communication skills with a professional and courteous demeanor
• Strong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectively
• Proficient computer skills, including experience with Microsoft Office
• Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines
• Ability to work both independently and collaboratively in a team environment
• Adaptability to shifting priorities and willingness to learn new systems and product lines

Nice To Haves

• Familiarity with print terminology and production processes
• Basic understanding of graphic file formats (e.g., PDF, EPS, JPEG) and how they relate to print quality
• Experience working with B2B accounts or dealer networks

Responsibilities

• Managing all customer communications—both written and verbal—in a professional, proactive, and efficient manner
• Answering questions and providing guidance on product options, pricing, order status, and custom order details
• Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion
• Collaborating with various internal departments to meet customer needs and ensure a seamless experience
• Building and maintaining strong relationships through consistent follow-up and regular communication
• Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions
• Working independently and within a team to consistently deliver an exceptional customer experience

Benefits

• Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees