Call Center Customer Service Representative
About The Position
This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence. Performs account maintenance, including account changes, adjustments, and statement requests Accurately explains the terms/conditions and policies/procedures relating to the account
Requirements
- Proficient Data Entry and Computer Literacy
- Positive demeanor
- Customer Service experience - Call Center preferred, but not necessary
- Strong attendance record
- Reliable transportation or ability to travel on the bus route
- HS Diploma or GED - need proof for onboarding
Nice To Haves
- Call Center experience
Responsibilities
- Answering incoming phone calls from existing customers regarding account information
- Offering information to potential customers
- Taking new applications and processing payments via phone
- Documenting customer concerns and problems
- Updating and changing account holder information
- Basic data entry and follow up mail & email correspondence
- Performs account maintenance, including account changes, adjustments, and statement requests
- Accurately explains the terms/conditions and policies/procedures relating to the account
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
