Customer Service Call Center Representative

Lithia & Driveway•Tigard, OR

23h•$20•Hybrid

About The Position

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance! The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems. The DFC Customer Service Representative I reports to the DFC Customer Service Supervisor.

Requirements

Previous telephone customer service experience preferred
Ability to perform accurate data input into a variety of software
Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Responsibilities

Handle inbound from customers in a Call Center environment while delivering quality service
Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
Prepare documents as needed to fulfill customer requests
Educate and counsel customers on account terms
Maintain and ensure accurate, up-to-date customer account information
Forward delinquent accounts to the appropriate Collections Team for account management
Other duties as assigned