Customer Service Representative - Call Center

Transdev • Arlington, VA

1d • $17 - $21

About The Position

Transdev in Arlington, VA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety. Non-CBA Position: Competitive compensation package of minimum $17.00 – Maximum $21.00 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability. Company paid ASE testing, training materials, and tool reimbursement Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Requirements

• High School Diploma, GED or equivalent.
• Computer literate
• Excellent customer service skills
• Ability to operate a standard telephone system
• Must be able to work shifts or flexible work schedules as needed; and
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses
• Other duties as required

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability.
• Company paid ASE testing, training materials, and tool reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees