Call Center Customer Service Representative

TEKsystems • Harrisburg, PA

1d • $19 - $19 • Onsite

About The Position

Are you passionate about helping customers and building a long-term career in customer service? We’re hiring Call Center Customer Service Representatives to support a high-volume, customer-focused operation in a professional and welcoming office environment.
This is a stable, long-term opportunity offering paid time off, holiday pay, growth potential, and the chance to qualify for work-from-home eligibility after 90 days based on performance.

Requirements

• At least 1 year of consecutive customer service experience
• 1 year of experience working on computer systems
• Strong data entry and Microsoft Office skills
• High School Diploma or GED (verified during background check)
• Reliable transportation and strong attendance record
• Positive attitude and customer-focused mindset
• Willingness to work in an on-site call center environment
• Candidates with strong job stability and long-term customer service experience are highly preferred.

Nice To Haves

• Call center or phone-based customer support experience
• Operations or administrative support background

Responsibilities

• Answer incoming calls from existing and prospective customers
• Assist with account inquiries, updates, and maintenance
• Process applications and payments over the phone
• Document customer interactions accurately and professionally
• Perform data entry, follow-up correspondence (mail/email), and reports
• Clearly explain account policies, terms, and procedures
• Handle customer concerns with professionalism and empathy

Benefits

• Paid Holidays
• PTO accrual starting Day 1
• Voluntary overtime paid at time and a half during busy seasons
• Potential work-from-home eligibility after 90 days
• Long-term, permanent opportunity with consistent scheduling
• Medical, dental, and vision coverage
• 401(k) retirement plan (pre-tax & Roth options)
• Life insurance and AD&D
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time-off and leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees