Customer Service Representative - Call Center

Springs Window Fashions•Waukegan, IL

2d•$17

About The Position

With roots stretching back to 1891, Horizons has experienced unprecedented growth marketing and producing unique and innovative window fashions not available from any other company. We’re proud of our long, rich heritage of creating supreme quality, locally handcrafted products in Waukegan, Illinois. Flexible Work Schedules Benefits offered - Paid Time Off 10 Paid Company Holidays Tuition Reimbursement 401K & Company Matching Quarterly Bonus/Gainsharing Opportunities Career Path Advancement Opportunities Employee Product Discounts Employee Assistance Programs Health Insurance Vision Insurance Dental Insurance Life Insurance Disability Insurance Health & Flexible Spending Accounts Job Summary: Responsible for efficiently providing excellent customer service to our customers. Answer and effectively respond to customer phone calls. Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc. Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc. Accurate and timely entry of orders into the order management system for manufacturing and distribution. Paid comprehensive training provided on: Product Systems Accounts The annual base/hourly wage for this position is reasonably expected to be $17.00 an hour. Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for an annual bonus as well of up to 5%. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, paid vacation time (pro-rated for 2025 based on start date), eleven paid holidays per year, and one paid volunteer day off per year.

Requirements

High school diploma
Basic computer skills
Good communication skills (written, oral, listening, approachable)
Ability to build relationships with customers
Good analytical skills
Multitasking skills
Reliability
Work conditions are normal for an office environment

Responsibilities

Responsible for efficiently providing excellent customer service to our customers.
Answer and effectively respond to customer phone calls.
Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc.
Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc.
Accurate and timely entry of orders into the order management system for manufacturing and distribution.