Call Center Customer Service Representative

Spruce Power•Houston, TX

4d•$17 - $20•Onsite

About The Position

We're looking for a motivated and results-driven Call Center Customer Service Representative. This role serves as the first point of contact for Spruce Power customers, handling inquiries, resolving issues and providing exceptional service through phone, email and video channels. This role is located in Houston, TX | Compensation: $17- $19.50 | Schedule: Full time, 40 hours per week (Call Center hours are from 8:00am to 8:00pm) No Weekends 40 hours per week with a structured training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)

Requirements

Minimum of 1-2 years of customer service experience, preferably in a call center environment.
Proficiency with computers and experience using CRM software. Experience with Ring Central, Zendesk or ServiceNow, a plus.
Basic understanding of consumer agreement documents.
Ability to type a minimum of 30 words per minute free of grammatical errors.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong written and oral communication skills.
Able to collaborate effectively and build professional relationships with internal and external customers at all levels.
Self-starter with an ability to work unsupervised after the initial training phase.
High school diploma or equivalent from accredited institution.

Nice To Haves

Bilingual, fluent in both English and Spanish is a plus.

Responsibilities

Assist customers by answering their questions and concerns via inbound calls in a high-energy, metric-driven environment.
Provide superior customer service via phone, email, or video channels regarding customers solar system contracts.
Troubleshoot and resolve customer issues with a focus on first-call resolution and customer satisfaction.
Thoroughly update account statuses and databases regularly through proper documentation.
Properly validate all customer information up to and including addresses, contact information, and follow proper authentication steps
Establish close working relationships with team members and cross-department teams including but not limited to collections and billing.
Adhere to company policies, procedures and legal requirements during all interactions.
Access contracts and show basic understanding of language.
Successfully navigate multiple servicing platforms to investigate and resolve discrepancies.
Perform tasks and responsibilities that may be outside of the normal job description as needed.