Customer Service Center Rep

Taylor Corporation•North Mankato, MN

1d•Onsite

About The Position

Taylor Corporation is looking for a customer-focused professional who can manage customer needs from start to finish, resolve issues, coordinate across teams, and build strong relationships through clear and consistent communication. Candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

High school diploma or equivalent; post-secondary education preferred.
1–2 years of experience in customer service or a related field.
Excellent verbal and written communication skills with a professional and courteous demeanor.
Strong problem-solving skills and the ability to handle complaints, escalations, and product/service issues effectively.
Proficient computer skills, including experience with Microsoft Office
Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines.
Ability to work both independently and collaboratively in a team environment.
Adaptability to shifting priorities and willingness to learn new systems and product lines.

Nice To Haves

Familiarity with print terminology and production processes
Basic understanding of graphic file formats (e.g., PDF, EPS, JPEG) and how they relate to print quality
Experience working with B2B accounts or dealer networks

Responsibilities

Managing all customer communications, both written and verbal, in a professional, proactive, and efficient manner.
Answering questions and providing guidance on product options, pricing, order status, and custom order details.
Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion.
Collaborating with various internal departments to meet customer needs and ensure a seamless experience.
Building and maintaining strong relationships through consistent follow-up and regular communication.
Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions.
Working independently and within a team to consistently deliver an exceptional customer experience.