Receptionist - Service (BDC)

Honda of Frontenac•St. Louis, MO

2d•Onsite

About The Position

Honda of Frontenac is seeking a Customer Service Cashier for its Service Department. As the Customer Service Cashier, you are the first point of contact for our valued clients and visitors. You will provide exceptional customer service, create a positive and welcoming atmosphere, and support the efficiency and success of our service department. This is a full-time, hourly position in the thriving auto industry, located in St. Louis, Missouri.

Requirements

Previous experience in a customer service or administrative role, preferably in the automotive industry
Excellent communication and interpersonal skills
Proficient computer skills and ability to quickly learn new systems
Strong organizational and multitasking abilities with excellent attention to detail
Ability to work in a fast-paced, team-oriented environment
Professional and positive attitude with a passion for providing exceptional customer service

Responsibilities

Greet and welcome customers and visitors with a friendly and professional demeanor
Answer incoming calls and redirect them to the appropriate personnel
Schedule and confirm service appointments using our computer systems
Manage and organize service department paperwork, including invoices and work orders
Process customer payments and accurately maintain financial records
Communicate with customers to provide status updates on their vehicle and address any inquiries or concerns
Maintain a neat reception area to create a welcoming and presentable atmosphere
Support and assist service advisors and technicians with administrative tasks, as needed
Follow all company policies and procedures to ensure the smooth operation of the service department