Customer Service Case Manager
About The Position
We are seeking a dependable Customer Service Representative / Collections Specialist to support a high-priority client portfolio within a creditor’s rights law firm. This position is responsible for handling consumer communications, account inquiries, payment arrangements, and account resolution support while maintaining accurate documentation and strict adherence to firm policies and procedures. The role requires consistent professionalism, sound judgment, and the ability to operate in a structured, compliance-driven legal environment where accuracy and reliability directly impact client satisfaction and operational performance. Candidates must have a working knowledge of the Fair Debt Collection Practices Act (FDCPA) and Regulation F, along with a general understanding of applicable federal and state debt collection laws and regulations. The role requires strict adherence to compliance standards, confidentiality requirements, and firm policies governing consumer communication, documentation accuracy, and account handling procedures.
Requirements
- Working knowledge of the Fair Debt Collection Practices Act (FDCPA) and Regulation F
- General understanding of applicable federal and state debt collection laws and regulations
- Strict adherence to compliance standards
- Adherence to confidentiality requirements
- Adherence to firm policies governing consumer communication, documentation accuracy, and account handling procedures
- Minimum of three (3) years of customer service, collections, banking, financial services, legal support, or receivables management experience
- Collections experience strongly preferred
- Strong communication skills
- Attention to detail
- Consistent work history with reliable attendance and performance
Responsibilities
- Handling consumer communications
- Managing account inquiries
- Negotiating payment arrangements
- Providing account resolution support
- Maintaining accurate documentation
- Adhering to firm policies and procedures
- Operating in a structured, compliance-driven legal environment
Benefits
- Full benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
