Customer Service Call Center Representative

Metlok Careers • Orlando, FL

1d • Hybrid

About The Position

Are you a great communicator who thrives in a fast-paced environment? Are you looking for a company that values your skills and rewards hard work? At Metlok Lifetime Roofing, we’re more than just a roofing company, we’re a trusted partner in helping homeowners create safer, more beautiful homes. Backed by over 33 years of industry leadership from the Mellick family, Metlok is redefining residential roofing with a proprietary, patented metal roofing system that looks beautiful and lasts a lifetime. As a Contact Center Agent with Metlok, you’ll be the first point of contact for homeowners, connecting them with our team of Design Specialists and helping turn every lead into an opportunity to transform their home.

Requirements

• 18+ years old with a high school diploma or equivalent
• 1+ years of customer service or sales experience (phone or in-person)
• Ability to type at least 30 WPM
• Strong communication skills and a passion for helping customers
• Reliable transportation to commute to the office for scheduled shifts
• Must be willing to undergo a criminal background check

Nice To Haves

• Experience with inbound/outbound calls (a plus!)

Responsibilities

• Making outbound calls to follow up on homeowner inquiries
• Scheduling and confirming appointments for our Design Specialists
• Answering inbound calls for customer service and marketing leads
• Providing exceptional customer service with professionalism and enthusiasm
• Handling an average of 150 calls per day

Benefits

• Competitive Pay: Our agents earn an average of $800+ per week! Paid weekly.
• Work-Life Balance: Daytime hours (Shifts 8AM - 5PM & 9AM - 6 PM, guaranteed Sundays off) with a hybrid schedule after 60 days
• Growth Opportunities: We invest in training and career development
• Award-Winning Culture: Ranked top 10 in the Orlando Sentinel Top Workplaces Award 3 years running.
• Comprehensive Benefits: Health, dental, vision, and life insurance + Paid Time Off & Paid Holidays
• A Team That Feels Like Family: You may know us from our popular radio show, "In the House" on WDBO—we’re a family-owned company with deep community roots

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED