Customer Service Business Partner
LSI Corporation•Morristown, NJ
•$55,000 - $71,000•Onsite
About The Position
As a Customer Service Business Partner based in Morristown, NJ, you will play a critical role in delivering exceptional service and ensuring seamless order management for our customers. Acting as a trusted partner, you will collaborate across functions including supply chain, logistics, and commercial teams to drive operational excellence and customer satisfaction. This is an exciting opportunity to contribute to Arxada’s growth while building strong relationships and continuously improving processes in a dynamic and collaborative environment.
Requirements
- Bachelor’s degree preferred in Logistics, Supply Chain, Business Administration, or a related field.
- Minimum of 5+ years of experience in Customer Service, Logistics, or Supply Chain, including at least 1 year in Order Management.
- Experience managing the full order-to-cash or order fulfillment process in a manufacturing, chemical, or industrial environment preferred.
- Strong SAP experience and proficiency with Microsoft Office applications, particularly Excel.
- Fluent in English with excellent communication and interpersonal skills.
- Demonstrated ability to build effective relationships with customers and collaborate across multiple business functions.
- Strong communication, problem-solving, and stakeholder management skills.
- Ability to proactively identify issues, manage competing priorities, and drive timely resolution of customer and supply chain challenges.
Responsibilities
- Act as the primary Customer Service contact for customers and internal stakeholders.
- Manage customer orders from entry through delivery and inviocing.
- Coordinate with Commercial, Supply Chain, Logistics, and Operations teams to ensure on-time delivery.
- Resolve customer inquiries, order issues, and delivery concerns in a timely manner.
- Monitor order performance and proactively address potential risks or delays.
- Maintain accurate order and customer data in SAP.
- Build strong customer relationships and deliver a high level of service.
- Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Benefits
- 401(k) plan
- medical
- dental
- vision
- life
- disability insurance
- paid time off
- paid holidays
- paid sick leave
- short-term incentive bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
