Customer Service-Partner Relations

R+L • Wilmington, OH

9d • Onsite

About The Position

The Customer Service Representative will provide Customer Service to our internal, and external customers. The selected candidate will communicate with our partner carriers daily, and will provide updated tracing information, resolve delivery delays, schedule customer pickups, as well as assisting customers with freight movement across the border, custom clearance inquiries & OSD issues. In addition to performing other related duties that may be assigned by management. The selected candidate will be working in a fast-paced environment that requires strong communication, organization and multi-tasking skills. They will assist customers via telephone/email, completing daily reports using Microsoft Excel/Word. All communication with customers will be updated using internal applications.

Requirements

• Strong Communication/Telephone Skills
• Motivated
• Computer and keyboard literate
• Data entry skills 30+ WPM
• General office and customer service experience

Nice To Haves

• Transportation knowledge a plus

Responsibilities

• Communicate with partner carriers daily
• Provide updated tracing information
• Resolve delivery delays
• Schedule customer pickups
• Assist customers with freight movement across the border
• Assist with custom clearance inquiries
• Assist with OSD issues
• Assist customers via telephone/email
• Complete daily reports using Microsoft Excel/Word
• Update all communication with customers using internal applications

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan with company matching contributions
• Paid Vacation & Holidays
• Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC
• 1 week of vacation after 90 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed