Customer Service (Biometric Enrollment) Specialist - Part Time

Amentum•Pikesville, MD

17h•Onsite

About The Position

The Customer Service (Biometric Enrollment) Specialist welcomes and assists individuals pursuing legal immigration to the United States at a USCIS Application Support Center (ASC). The role guides applicants through biometrics appointments, including identity verification and biometric capture. Amentum provides required job training to qualified candidates. This is a part-time, hourly, overtime-eligible position covered by the Service Contract Act. Employees are regularly scheduled for 20 hours per week, with hours subject to change based on applicant volume and site needs. Employees must be available Monday through Friday between 7:45 a.m. and 4:15 p.m., or for specific coverage times as needed. Schedules may occasionally change with notice the night before or the day of work. Compensation is $19.10 per hour. An additional health and welfare payment may apply depending on selected fringe benefits. The role provides front-line service on behalf of Amentum and the U.S. Government, completes biometric processing, helps maintain safe and orderly facility access, and safeguards applicants’ personally identifiable information. The position requires standing for the scheduled shift, handling applicants’ hands to capture fingerprints, working with the public in a fast-paced environment, and completing basic computer and administrative tasks. Candidates must complete biometrics training and become certified within 60 days. U.S. citizenship is required to obtain facility credentials at this work location.

Requirements

High school diploma or equivalent.
Must be able to speak and write in English.
Must be able to obtain and maintain facility credentials and authorization; U.S. citizenship is required for credentials at this work location.
Ability to stand upright for the scheduled shift, excluding meals and breaks.
Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
Ability to work with the public in a fast-paced environment.
Ability to type and use basic computer skills.
Successful completion of biometrics training and certification within 60 days.

Nice To Haves

Ability to speak a foreign language.

Responsibilities

Complete biometrics registration for applicants seeking legal immigration to the United States.
Provide respectful, sensitive, and courteous customer service to applicants and visitors.
Safeguard personally identifiable information, including applicant paperwork and identification, electronic biometric data, and reports.
Capture electronic fingerprints, photographs, and signatures within established program-wide processing times.
Screen applicants for a valid appointment notice and identification before facility entry.
Use crowd-control barriers to support safe, organized entry into the facility.
Visually inspect applicants and their belongings before allowing entry; during health crises, ask required health-status questions and follow entry requirements.
Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
Assist the Site Supervisor or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
Accurately complete administrative paperwork, including processing-time tracking, biometric reconciliation, visitor-control logs, and facility-check signoffs.
Assist with enforcing ASC rules and policies and providing interior and exterior crowd control.