Customer Service (Biometric Enrollment) Specialist - Part Time

Amentum•Pikesville, MD

18h•Onsite

About The Position

The Customer Service (Biometric Enrollment) Specialist welcomes and assists individuals pursuing legal immigration to the United States at a USCIS Application Support Center (ASC). The role guides applicants through biometrics appointments, including identity verification and biometric capture. Amentum provides required job training for qualified candidates. This is a part-time, hourly, overtime-eligible position covered by the Service Contract Act (SCA), with a stated base rate of $19.10 per hour. Eligible employees may receive an additional health and welfare payment in accordance with SCA provisions; the amount depends on selected fringe benefits. Employees are expected to be available Monday through Friday between 7:45 a.m. and 4:15 p.m., or during coverage times needed at the site. Employees have set schedules, are regularly scheduled for 20 hours per week, and may have hours altered according to applicant volume and site needs. Schedule changes may occasionally be communicated the night before or on the day of the change. This is not a regular full-time position. The role requires a strong customer-service focus, sensitivity, courtesy, and respect toward applicants, as well as safeguarding personal identifiable information (PII). Duties include biometric processing, facility entry screening and crowd control, facility checks, responding to incidents with site or government personnel, and administrative recordkeeping. Employees must obtain and maintain facility credentials; U.S. citizenship is required for credentials at this work location.

Requirements

U.S. citizenship is required to obtain facility credentials/authorization at this work location.
Must be able to obtain and maintain facility credentials/authorization.
High school diploma or equivalent.
Ability to speak and write in English.
Ability to stand upright for the scheduled shift duration, excluding meals and breaks.
Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
Ability to work with the public in a fast-paced environment.
Ability to type and use basic computer skills.
Successful completion of biometrics training and certification within sixty days.

Nice To Haves

Ability to speak a foreign language.

Responsibilities

Complete biometrics registration for applicants seeking legal immigration to the United States.
Provide front-line customer service as a representative of Amentum and on behalf of the United States Government.
Treat applicants with patience, sensitivity, courtesy, and respect, maintaining a cheerful and inviting demeanor.
Safeguard areas and materials containing personal identifiable information, including applicant paperwork, identification, electronic biometric data, and reports.
Capture electronic fingerprints, photographs, and signatures within established program-wide processing times.
Screen applicants to confirm they have a valid appointment notice and identification permitting entry to the ASC.
Use crowd-control barriers, such as stanchions or rails, to support safe, organized facility entry.
Visually inspect applicants and their belongings before allowing entry; during health crises, ask questions about illness status and decline entry when required by customer requirements.
Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
Assist the Site Supervisor and/or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
Accurately complete administrative paperwork, including applicant processing-time tracking, biometric reconciliation, visitor control logs, facility-check sign-offs, and other administrative duties as needed.
Complete biometrics training and become certified within sixty days.

Benefits

Part-time employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program (EAP).
SCA health and welfare payment may be available in addition to the base hourly rate, depending on selected fringe benefits.
Health, dental, and vision insurance.
Paid time off and holidays.
Retirement benefits, including 401(k) matching.
Educational reimbursement.
Parental leave.
Employee stock purchase plan.
Tax-saving options.
Disability and life insurance.
Pet insurance.