Customer Service & Bartender

Scissors & Scotch•Charlotte, NC

1d•Onsite

About The Position

Scissors and Scotch is hiring a Customer Experience Coordinator to join their team. This role is described as a "people person" with a genuine interest in getting to know people and building relationships. The position is a blend of bartending and barber shop reception work, focusing on creating a fun, welcoming environment for clients. The company emphasizes a culture of collaboration, creativity, and customer service excellence, aiming to provide a unique experience that combines traditional barbering and modern spa services with a bar atmosphere. They are looking for individuals who can let their personality shine and grow both financially and professionally within the company.

Requirements

Must have an ABC Servers Permit (cost reimbursed upon employment).
Ability to make and serve craft drinks and non-alcoholic beverages.
Strong communication and interpersonal skills.
Ability to multitask effectively.
Problem-solving skills.
Empathy and ability to make clients feel heard and understood.
Organizational skills.
Adaptability to different situations and client needs.
Teamwork and collaboration skills.
Positive and optimistic attitude.
Trustworthy with handling money and sensitive information.
Knowledge of cocktails and drink recommendations.
Ability to create, edit, reschedule, and cancel appointments.
Ability to maintain an efficient schedule.
Ability to notify grooming staff of client arrivals.
Ability to check out clients.
Ability to create new client profiles.
Ability to answer phone calls and emails.
Ability to greet and thank clients.
Ability to assist with membership questions and set-up.
Ability to take detailed notes in client profiles.
Ability to handle issues with professionalism and courtesy.
Ability to take and prepare drink orders.
Ability to check out product purchases.
Ability to maintain a clean and tidy space.

Responsibilities

Greeting clients and making them feel comfortable.
Whipping up craft drinks or non-alcoholic beverages.
Starting conversations and creating relationships with clients.
Generally creating a fun, welcoming environment.
Creating, editing, rescheduling, and canceling appointments.
Maintaining an efficient schedule to maximize the day for barbers and stylists.
Notifying grooming staff when a client has arrived.
Checking out clients after appointments.
Learning to make and serve signature drinks in the lounge.
Communicating with grooming staff regarding potential client issues and alerting leadership if necessary.
Monitoring appointment timeliness and ensuring the schedule is running on time.
Making scheduling alterations to get things back on track.
Booking, editing, rescheduling, and canceling appointments.
Running the bar during non-peak times when a bartender is not scheduled.
Creating new client profiles.
Answering phone calls and emails.
Greeting and thanking clients upon arrival and departure.
Assisting with membership questions and set-up.
Taking detailed notes in client profiles to personalize every experience.
Handling issues with professionalism and courtesy.
Taking and preparing drink orders.
Checking out product purchases.
Maintaining a clean and tidy space.