Customer Service Auxiliary - IN OFFICE - Must Live in San Antonio, TX

Systems & Methods, Inc. (SMI)•TX SDU, TX

7d•Onsite

About The Position

Systems & Methods, Inc. (SMI) is seeking a Customer Service Auxiliary to join their team. SMI is a leading technology producer in the human services field, developing state-of-the-art solutions. They are looking for individuals who are technical, creative, client-focused, and willing to go the Extra Mile. SMI has been a family-owned and operated business for over 50 years, fostering a culture of teamwork, dedication, empowerment, and work-life balance. They offer an optimal atmosphere for career growth and achievement with competitive compensation and benefits. SMI is a multi-state operation with over 650 employees across the United States and is committed to innovation and excellence in their product lines. This role is responsible for responding to and processing different types of correspondence according to Standard Operating Procedures and contract requirements.

Requirements

Must be fluent in English
Proficient in data entry skills including keyboard, mouse, and 10-key pad
Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field OR An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work
Ability to pay attention to detail
Ability to accurately key data
Ability to work independently with little direction and as a team member in a fast-paced environment
Ability to communicate effectively, both orally and in writing
Ability to establish and maintain effective working relationships
Ability to meet stringent schedules and timelines
Ability to work confidentially with discretion
Ability to apply interpersonal skills using tact, patience, and courtesy
Ability to work varied schedules and overtime hours, as necessary
Have a designated quiet workspace, free of any distractions
Applicants must reside in the San Antonio, TX area and be able to commute to the office daily.

Nice To Haves

Knowledge of customer service techniques
Knowledge of modern office practices, procedures, and equipment
Knowledge of record-keeping techniques

Responsibilities

Research and process returned warrants (i.e. payments)
Process and document new court orders and forms
Create new and maintain existing child support cases.
Review and process applications for Direct Deposit and the Texas Payment Card program.
Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed.
Assist employers with electronic payment options.
Conduct outreach to employer and other states to convert them to an electronic payment method.