Customer Service Auxiliary - Remote - Must Live in San Antonio, TX

Systems & Methods, Inc. (SMI)•USA - Remote TX, TX

7d•Remote

About The Position

Systems & Methods, Inc. (SMI) is a leading technology producer in the human services field, developing state-of-the-art solutions for complex human service operations. SMI is a family-owned and operated business with over 50 years of experience, fostering a culture of teamwork, dedication, empowerment, and work-life balance. They are a multi-state operation with over 650 employees and are seeking individuals who are technical, creative, client-focused, and willing to go the Extra Mile. This role is responsible for responding to and processing different types of correspondence according to Standard Operating Procedures and contract requirements.

Requirements

High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field OR an equivalent combination of education and experience
Fluent in English
Proficient in data entry skills including keyboard, mouse, and 10-key pad
Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
Quiet and distraction-free place in your home to work at a desk/table
Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)
Smartphone with Android OS or iPhone for user authentication
Must reside in San Antonio, TX

Nice To Haves

Knowledge of customer service techniques
Knowledge of modern office practices, procedures, and equipment
Knowledge of record-keeping techniques
Ability to pay attention to detail
Ability to accurately key data
Ability to work independently with little direction and as a team member in a fast-paced environment
Ability to communicate effectively, both orally and in writing
Ability to establish and maintain effective working relationships
Ability to meet stringent schedules and timelines
Ability to work confidentially with discretion
Ability to apply interpersonal skills using tact, patience, and courtesy
Ability to work varied schedules and overtime hours, as necessary

Responsibilities

Research and process returned warrants (i.e. payments)
Process and document new court orders and forms
Create new and maintain existing child support cases
Review and process applications for Direct Deposit and the Texas Payment Card program
Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed
Assist employers with electronic payment options
Conduct outreach to employers and other states to convert them to an electronic payment method