Customer Service Automotive Technical Specialist

FCP Euro • Mesa, AZ

2d • Hybrid

About The Position

Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Technical Specialists to join our team in Mesa, AZ, and be the go-to experts for our customers! In this role, you'll be more than just support; you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your in-depth automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty. If you thrive on technical problem-solving, enjoy helping others, and want to be part of a fast-paced, car-loving team, we’d love to have you on board. FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Requirements

• A passion for European cars, including ownership experience and/or European car community engagement.
• Hands-on experience in car repair and the ability to demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer.
• Ability to clearly and professionally explain complex technical concepts via phone, chat, and emails.
• Proficiency in computer use and comfort with technology and digital tools in a professional office setting.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Ability to attend on-site orientation in Mesa, AZ for the first 30-45 days of training.

Nice To Haves

• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz).

Responsibilities

• Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
• Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
• Support customer service team members by handling advanced technical escalations.
• Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
• Identify recurring issues, collaborate with internal teams, and help improve products and processes.
• Work with technical content and product teams to enhance fitment accuracy and descriptions.
• Contribute to internal knowledge bases and document common technical solutions.
• Keep up with the latest European vehicle technologies and industry advancements.

Benefits

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
• Company HSA contribution.
• 120 hours of PTO (Paid Time Off).
• 40 hours of Paid Sick Time.
• Company Holidays.
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed