Customer Service Automotive Technical Specialist

FCP Euro • Milford, CT

2d • Hybrid

About The Position

FCP Euro is seeking passionate and technically skilled individuals to join their team as Customer Service Technical Specialists. This role involves being a primary point of contact for customers, offering expert advice, and solving technical challenges related to European car parts. The company, FCP Euro, is an online automotive parts retailer specializing in European vehicles and has a history of rapid growth and a strong focus on customer service and technology. They are dedicated to improving their automotive catalogs and fostering a culture of continuous learning and improvement.

Requirements

• Passion for European cars, including ownership experience and/or European car community engagement.
• Hands-on experience in car repair.
• Demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer.
• Ability to clearly and professionally explain complex technical concepts via phone, chat, and emails.
• Proficient in computer use and comfortable with technology and digital tools in a professional office setting.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Ability to attend on-site orientation in Milford, CT, for the first 30-45 days of training.

Nice To Haves

• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz).

Responsibilities

• Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
• Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
• Support customer service team members by handling advanced technical escalations.
• Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
• Identify recurring issues, collaborate with internal teams, and help improve products and processes.
• Work with technical content and product teams to enhance fitment accuracy and descriptions.
• Contribute to internal knowledge bases and document common technical solutions.
• Keep up with the latest European vehicle technologies and industry advancements.

Benefits

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
• Company HSA contribution.
• 120 hours of PTO (Paid Time Off).
• 40 hours of Paid Sick Time.
• Company Holidays.
• 401k with Company deposit and match.
• Discounted prices on European car parts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed