Customer Service Associate

Walgreens•Ashland, WI

3d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, photo services, web pickup orders, and store cleanliness. Associates comply with company policies, maintain respectful coworker relationships, complete assigned tasks, and attend training and requested learning activities.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits, proactive assistance, identifying customer needs, and helping until customers are satisfied.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Use store systems and equipment with working knowledge.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggesting promotional photo products.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.