Retail Sales – Part Time

Lowe's Companies, Inc.•Garland, TX

7d•Onsite

About The Position

As a Customer Service Associate at Lowe's, you welcome customers and help them find the products and services they need for home improvement projects. You provide friendly, professional service, answer questions, assist with selecting and handling merchandise, and help ensure customers' needs are met. You will spend much of your time listening to customers, answering questions, and organizing merchandise, with daily responsibilities varying by department. Associates work in a department assigned according to hiring needs and skillsets, such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The role may involve occasional merchandise loading, replenishing shelves, accurately processing orders and deliveries, helping customers through shopping or checkout, and preparing products to meet customer needs. Associates may cross-train in other store areas. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, varying and sometimes extreme weather, noise, and moving or shaking objects and equipment. Lifting practices depend on the role, weight, and volume; associates must follow lifting guidelines and use powered equipment when required and properly trained.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other areas of the store to help deliver customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.