Retail Sales – Part Time

Lowe's Companies, Inc.•Cortland, NY

7d•$16 - $17•Onsite

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find the products and services that meet their home improvement needs. The role involves listening to customers, answering questions, locating and selecting merchandise, and helping ensure customer needs are met. Associates may occasionally load merchandise and work in a department determined by store hiring needs and their skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Daily work may include organizing and replenishing merchandise, accurately processing orders and deliveries, preparing products to meet customer needs, and guiding customers through shopping or checkout. Associates may cross-train in other store areas. The role does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting methods depend on the role, weight, and volume. Associates must follow lifting guidelines, including a 75-pound limit for single lifts; team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare department merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Multiple health insurance options.
Tuition assistance and other education support, including trade skills scholarships.
401(k) retirement account with company match.
Employee Stock Purchase Plan, subject to eligibility.
10% associate discount and broad discount platform.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Maternity and parental leave.
Adoption assistance.
Business Travel Accident insurance.
Learning and development opportunities.
Other discretionary benefits, subject to eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards.
Wellness programs.