Retail Sales – Part Time

Lowe's Home Centers•Lufkin, TX

About The Position

As a Customer Service Associate at Lowe’s, you welcome customers and help them find the right products and services for their home improvement needs. You listen to customers, answer questions, help them locate and select merchandise, and work to ensure their needs are met. You may occasionally load merchandise and spend time organizing and replenishing products. Daily responsibilities vary by department, with assignments based on hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role may involve preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may cross-train in other store areas and perform other duties as assigned. The job may involve working indoors and outdoors in changing weather and climate conditions, exposure to noise and moving or shaking equipment, and lifting merchandise. Single lifts are limited to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used when required, with proper training or assistance from a trained coworker. Occasional travel to meetings, training, or neighboring stores may be needed, though regular travel is not required.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift a minimum of 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Restock shelves by identifying empty areas and replenishing merchandise.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other store areas to help provide customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Perform other duties as assigned.