Retail Sales – Part Time

Lowe's Companies, Inc.•Auburn, NY

7d•$16 - $16

About The Position

As a Customer Service Associate at Lowe's, you welcome customers and help them find the products and services they need for home improvement projects. You listen to customers, answer questions, help them select and handle merchandise, and work to ensure their needs are met. The role may be assigned to a department based on hiring needs and skillsets, including appliances, cabinets, flooring, garden, hardware, tools, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. The position also involves replenishing merchandise, accurately processing orders and deliveries, preparing products to meet customer needs, and training across other store areas. Duties may include tasks such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role may require occasional travel to meetings, training, or neighboring stores, but does not require regular travel. Work conditions vary by location and may include indoor and outdoor weather conditions, extreme temperatures, wet or humid environments, wind or drafts, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment when required and properly trained. The listed pay range is $16.00–$16.15 per hour. Starting pay may vary based on factors including the position, location, education, training, and experience. Lowe's offers eligible associates benefits that may include insurance, paid time off, retirement savings, education support, discounts, and other programs.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare department merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Multiple health insurance options
Tuition assistance and education support programs
Company-matching 401(k) retirement account
Employee Stock Purchase Plan, subject to eligibility
10% associate discount and broader discount platform
Track to the Trades program and trade skills scholarships
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, which may include vacation, holidays, sick time, and volunteer time
Flexible spending and health savings accounts
Employee Assistance Program with work/life services and no-cost counseling
Maternity and parental leave
Adoption assistance
Business Travel Accident insurance
Potential annual bonuses and other discretionary benefits, subject to eligibility
Learning and development opportunities
Wellness programs