Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes Lowe's customers and helps them find the products and services that meet their home improvement needs. Associates provide friendly, professional service, answer questions, assist with product selection and handling, and may occasionally load merchandise. Most of the work involves listening to customers, answering questions, and organizing merchandise, with daily tasks varying by department. Associates work in a department determined by hiring needs and skillsets, such as Appliances, Flooring, Hardware, Tools, Paint, Plumbing, or Pro Services. The role may involve preparing merchandise to customer specifications, processing orders and deliveries, and cross-training in other store areas. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor weather, changing temperatures, moisture, wind, noise, and moving or shaking objects and equipment.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Help customers locate and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge and work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Potential annual bonuses, based on eligibility
- Potential enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, based on eligibility
- Potential grant awards, based on eligibility
- Track to the Trades program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
