Retail Sales – Part Time

Lowe's Companies, Inc.•Chesterfield, VA

7d•$15 - $16•Onsite

About The Position

As a Customer Service Associate at Lowe’s, you provide helpful, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, help them select and handle merchandise, and ensure their needs are met. Most of your time is spent listening to customers, answering questions, and organizing merchandise, with daily responsibilities varying by department. Associates work in a department based on hiring needs and skillsets, including Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Duties may include replenishing shelves, processing orders and deliveries, preparing merchandise to customer specifications, guiding customers through shopping or checkout, and occasionally loading merchandise. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather, extreme temperatures, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines, use team lifts when needed, and use powered equipment only with proper training or assistance.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and deliver friendly and professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.
Occasionally load merchandise.
Travel occasionally to meetings, training, or to support neighboring stores, if needed.

Benefits

Competitive pay.
Flexible schedules.
Health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
401(k) retirement account with company match.
Employee Stock Purchase Plan (eligibility-based).
10% Associate Discount and broad discount platform.
Track to the Trades program.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Paid time off, which may include vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge services, work/life services, and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Learning and development opportunities.
Potential annual bonuses, deferred compensation plan enrollment, and grant awards, based on eligibility.