Customer Service Associate - Hudson Yards
About The Position
A High Jewelry Maison with a strong heritage is seeking a talented individual to join their team. This role is ideal for someone with a strong ability to assist clients and the Sales Team with solving client issues in a fast-paced luxury environment. The position ensures After Sales Service is handled efficiently, provides support to Sales Associates and the Back-Office team, and assists in maintaining the store’s appearance. The company values diversity and inclusion, believing they foster creativity and knowledge for excellence. They are looking for individuals who are passionate about developing and transmitting expertise with care and no compromise, and who can contribute to new projects that allow the Maison to regularly reinvent itself.
Requirements
- At least 2 years of experience in a Sales Administration or Customer Service role
- Proficiency with Microsoft Office and SAP
- Valid work authorization for employment in the USA
Nice To Haves
- Bachelor’s degree
- Experience in luxury watches or jewelry industry
Responsibilities
- Manage product registration for repairs and maintenance
- Obtain updates from service facilities and factories and assisting sales associates with client communications
- Ensure that After Sales Service statistical information and inventory results are correct
- Consult with Management or members of the Sales Team on related After Sales issues
Benefits
- Medical
- Dental
- Vision programs
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
