Customer Service Associate - Hudson Yards
Richemont•New York, NY
•Onsite
About The Position
A High Jewelry Maison with a strong heritage is seeking a talented individual to join their team. This role is ideal for someone with a strong ability to assist clients and the Sales Team with solving client issues in a fast-paced luxury environment. The company values diversity and inclusion, believing that they foster creativity and knowledge to deliver excellence. This position offers a career opportunity within a Maison that prioritizes employee development and provides immersive training on its history, know-how, and creations.
Requirements
- At least 2 years of experience in a Sales Administration or Customer Service role.
- Proficiency with Microsoft Office.
- Proficiency with SAP.
- Valid work authorization for employment in the USA.
Nice To Haves
- Bachelor’s degree.
- Experience in luxury watches or jewelry industry.
Responsibilities
- Manage product registration for repairs and maintenance.
- Obtain updates from service facilities and factories and assist sales associates with client communications.
- Ensure that After Sales Service statistical information and inventory results are correct.
- Consult with Management or members of the Sales Team on related After Sales issues.
- Provide support to Sales Associates and to the Back-Office team as needed.
- Assist in maintaining the store’s appearance.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
