Retail Sales – Part Time

Lowe's Companies, Inc.•Roanoke, VA

About The Position

As a Customer Service Associate at Lowe's, you provide friendly, professional customer service and help shoppers find products and services for their home improvement needs. You welcome customers, answer questions, help them locate and select merchandise, and guide them through shopping or checkout. The role may include handling merchandise, replenishing shelves, processing orders and deliveries, and preparing products to meet customer needs, such as tinting and mixing paint or cutting materials. Associates work in a department assigned according to hiring needs and skillsets, and may cross-train in other store areas. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Most of the work involves listening to customers, answering questions, and organizing merchandise, though daily responsibilities may vary by department. The role does not require regular travel, but occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include both indoor and outdoor weather, extreme temperatures, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting requirements vary by role and load; single lifts are limited to 75 pounds, with minimal team lifts starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities needed to perform job duties.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Assist customers with locating and handling merchandise.
Replenish merchandise by identifying empty shelf areas and down stocking products.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-train in other areas of the store to help provide customer service.
Prepare merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Multiple health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
401(k) retirement account with company match.
Optional Employee Stock Purchase Plan.
10% Lowe's Associate Discount and broader discount platform.
Flexible schedules.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Learning and development opportunities.
Other discretionary benefits, based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards.