Full Time - Customer Service Associate - Tool Rental - Closing

Lowe's Companies, Inc.•York, SC

4d•Onsite

About The Position

As a Customer Service Associate at Lowe's, you will combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping. This role is ideal for individuals who enjoy engaging with customers and assisting them in solving their home improvement challenges. Lowe's is committed to supporting its associates' goals, whether they seek a part-time position or a long-term career path. Associates receive access to various benefits, including competitive pay, flexible schedules, and multiple top-tier health insurance options to prioritize well-being. Educational opportunities are available through Lowe's tuition assistance program and the Track to the Trades program for learning new trade skills. Financial future planning is supported with a company-matching 401(k) and an optional Employee Stock Purchase Program, along with a 10% Associate Discount for extra savings. Your daily responsibilities will involve welcoming customers, helping them find the right products and services, assisting with product selection, occasionally loading merchandise, and ensuring all customer needs are met. While much of your time will be spent listening to customers, answering questions, and organizing merchandise, specific duties may vary by department. Customer Service Associates are placed in departments such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, based on hiring needs and skillsets.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months Experience using common retail technology, such as smart phones and tablets
Reading, writing, and performing basic arithmetic (addition and subtraction)
Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Nice To Haves

6 months of Retail and/or customer service experience
Bi-lingual skills
Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
Assist customers with locating and handling merchandise
Down stock merchandise by looking for empty areas on shelves and replenishing supplies
Process orders and deliveries accurately so customers receive merchandise as expected and on time
Cross-functionally train in other areas of the store to help deliver the best customer service
Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
Guide customers through shopping or checkout
Complete other duties as assigned