Part Time - Customer Service Associate - Tool Rental - Flexible

Lowe's Companies, Inc.•Mooresville, NC

23h•Onsite

About The Position

As a Customer Service Associate at Lowe's, you will provide top-notch customer service, helping customers with their home improvement challenges. This role involves welcoming customers, assisting them in finding and selecting products, occasionally loading merchandise, and ensuring all their needs are met. You will interact with customers, answer questions, and organize merchandise, with daily responsibilities varying by department such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Lowe's is a FORTUNE® home improvement company serving approximately 16 million customer transactions a week in the United States, operating over 1,700 home improvement stores and employing approximately 300,000 associates. The company supports communities through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months Experience using common retail technology, such as smart phones and tablets
Reading, writing, and performing basic arithmetic (addition and subtraction)
Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Nice To Haves

6 months of Retail and/or customer service experience
Bi-lingual skills
Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
Assist customers with locating and handling merchandise
Down stock merchandise by looking for empty areas on shelves and replenishing supplies
Process orders and deliveries accurately so customers receive merchandise as expected and on time
Cross-functionally train in other areas of the store to help deliver the best customer service
Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
Guide customers through shopping or checkout
Complete other duties as assigned