Customer Service Associate

Lighting Services Inc•Town of Stony Point, NY

9h•Onsite

About The Position

Lighting Services Inc (LSI) is the premier manufacturer of Track, Accent, and Display Lighting Systems. Since 1958, LSI has been dedicated to designing, engineering, and manufacturing the highest quality lighting systems. Our reputation for creativity, innovative design, and leading technology, coupled with specification grade products and intelligent personalized service, has made us the manufacturer of choice among the most discriminating specifiers of lighting. It is the appreciation, respect, and continued support of our clients that we use to measure our success. The Customer Service Associate is an entry-level position that will field general customer service calls/emails that come into the Inside Sales Department and work as a supporting member to the Inside Sales team. The CSA will report directly to the Inside Sales Manager and work in collaboration with the Inside Sales Coordinators, Inside Sales Manager, Regional Sales Managers, and VP of Sales. The CSA will handle Return Material Authorization requests, send Sales Order Acknowledgements to customers, send tracking numbers for shipped Sales Orders, process Sales team sample orders and Rep sample orders, field expedite requests, as well as assist in entering data and information into company MRP system. The CSA will also be required to attend daily Sales meetings.

Requirements

Excellent interpersonal and customer service skills.
Excellent sales and negotiation skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to work well in a team environment
Utilizes effective time management skills
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.

Responsibilities

Answer General Sales phone line regarding order status or warranty questions and either assist as needed or direct to Inside Sales Coordinator if outside of CSA responsibility.
Field RMA warranty requests and process/send RMA paperwork via email to LSI representatives or end-users.
Send Order Acknowledgements to LSI Representatives and/or end users.
Send Tracking Information to LSI Representatives and/or end users.
Assist Inside Sales Coordinators with maintaining company MRP/CRM database.
Attend daily sales meetings and training programs.
Provide excellent customer service to any customer or rep contacting LSI.
Enter and process sample fixture order for Regional Sales Managers and Sales Representatives.
Field and organize order expedite requests.
Process Quick Ship Orders